Tech Support That’s Built Around You
You don’t have to know exactly what’s wrong — or even what to ask for. Just tell us what’s going on, and we’ll help you figure out what you need.
First 30 minutes are free. After that, pricing’s fair and scales with your needs.
This team was expanding fast but hadn’t touched their network in years. Big Mack Tech stepped in, cleaned up their backend, upgraded their gear, and gave them a setup they could actually grow with.
Managed IT Services
Your outsourced IT department — steady, simple, and always available
If you’re tired of chasing down tech issues or depending on that one employee who “knows computers,” this is for you. Managed IT means we handle your day-to-day technology: updates, fixes, help desk support, system monitoring, and more. You get a tech partner who’s always on call — without needing to hire in-house.
Why it matters
You’ve got better things to do than chase tech problems. Let us keep your systems running while you focus on work.
What’s included:
24/7 System Monitoring
Help Desk & Remote Support
Scheduled Maintenance
Device Management (laptops, printers, routers)
On-site Tech Visits
Proactive Fixes Before Stuff Breaks
This business kept running into downtime and patchwork fixes. Big Mack Tech came in, set up 24/7 monitoring, and now their systems get attention before problems even hit the radar.
Cloud Services
Backups and platforms that just work — no stress, no surprises
Cloud services sound complicated, but the idea is simple: your files, apps, and backups live online, so your team can work from anywhere, and nothing critical gets lost. We set up the tools, migrate your data, and make sure everything syncs smoothly. You won’t have to worry about servers, storage, or whether your files are safe.
Why it matters
Moving to the cloud shouldn’t be complicated. We’ll set it up, back it up, and make it all feel seamless.
What’s included:
Microsoft 365 & Google Workspace Setup
Cloud Storage & Access
Daily Backup Systems
Disaster Recovery Solutions
Secure Remote Access
Cloud Migrations & Maintenance
This team needed their files and tools to work across devices — at home, in the office, and on the go. Big Mack Tech set them up with secure cloud storage, backups, and synced platforms so they could focus on work, not file chaos.
Cybersecurity
Keep your systems safe without turning your team into security experts
We help you stay protected from viruses, phishing, ransomware, and accidental data leaks. That means setting up firewalls, antivirus software, safe remote access, and smarter internet usage. We also help with compliance and security audits if your industry requires it. You don’t need to know the threats — just that we’ve got them handled.
Why it matters
Cyber threats don’t care how small your business is. We protect your data without making life harder.
What’s included:
Antivirus (SentinelOne preferred)
Firewall & Network Protection
Web Filtering (DNSFilter)
Security Audits & Risk Assessments
Ransomware Protection & Recovery
Compliance Support (HIPAA, etc.)
This team didn’t realize their shared Wi-Fi and simple logins were putting sensitive data at risk. Big Mack Tech helped lock things down with secure access, stronger passwords, and a firewall that actually does its job.
IT Consulting
Smarter tech decisions without the sales pitch.
Not sure if it’s time to upgrade your hardware? Need to connect two locations? Wondering what software will actually make life easier? We help businesses plan for growth and avoid expensive mistakes. Think of it like having a trusted advisor in your corner who speaks tech fluently — but doesn’t sell you stuff you don’t need.
Why it matters:
Technology should scale with your business — not slow it down. We’ll help you plan, upgrade, and avoid costly mistakes.
What’s included:
New Office Setup
Remote Work Strategies
Equipment Purchasing
Network Design
Vendor Management
Growth Planning & Budget Forecasting
This firm needed to upgrade their systems but didn’t know where to start. Big Mack Tech sat down with them, mapped out a plan, and helped them invest in the right tools — without overspending or overcomplicating things.
Not sure what you need? Let’s talk.
Most folks don’t know what service they need. They just know something isn’t working. That’s where we come in. You explain what’s going on. We’ll figure out the tech part.
Still Reading? You Must Be the Type That Likes the Full List.
Most people don’t know what they need — and that’s okay. But if you’re the kind who likes to see every screw in the toolbox, here’s the full list of what we offer.
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Troubleshooting slow, crashing, or non-booting machines
Hardware replacement and system upgrades
Virus and malware removal
Data recovery and backup setup
Mac and Windows support
Remote and onsite repairs
Computer purchasing advice and setup (business and home)
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Installation and configuration (Microsoft, Apple, Linux)
Upgrades and migrations
Remote and onsite maintenance
Server health monitoring
File sharing, printer sharing, email and backup servers
Collaboration tools (e.g. SharePoint, remote access)
VPNs for multi-location offices
Secure remote access for employees
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Network setup (routers, switches, modems, access points)
Wired and wireless network installations
Small office to multi-server configurations
Secure Wi-Fi setup (for homes and businesses)
Connectivity for all devices (computers, phones, printers, etc.)
Network performance troubleshooting and upgrades
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Network security assessments
Firewall installation and management
Antivirus setup and monitoring (SentinelOne recommended)
Web filtering and access control (DNSFilter)
VPN setup for secure offsite work
Employee security training and policies
Security patching and update schedules
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Fast remote troubleshooting and help desk support
Onsite service available in Twin Cities Metro (within 60-mile radius of Anoka, MN)
Emergency service and response coordination
Support for individuals, teams, and full office systems
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Microsoft 365 & Google Workspace setup
Cloud migration and file access solutions
Veeam data backup and recovery
Cloud storage integration and maintenance
Secure remote worker data protection
Daily automated backup systems
Ransomware protection and disaster recovery
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DNS-based content filtering (DNSFilter)
Custom whitelists and blacklists
Bypass permissions for trusted users
Time-based access control
Lockdown configurations for secure environments
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Partnered recovery with Kroll Ontrack
Recovery for laptops, servers, RAID, mobile, and virtual systems
Secure evaluation and recovery quotes
File recovery from deleted, corrupted, or inaccessible sources
Clear recovery assessments before you pay