Tech Support That’s Built Around You

You don’t have to know exactly what’s wrong — or even what to ask for. Just tell us what’s going on, and we’ll help you figure out what you need.

First 30 minutes are free. After that, pricing’s fair and scales with your needs.

This team was expanding fast but hadn’t touched their network in years. Big Mack Tech stepped in, cleaned up their backend, upgraded their gear, and gave them a setup they could actually grow with.

Managed IT Services

Your outsourced IT department — steady, simple, and always available

If you’re tired of chasing down tech issues or depending on that one employee who “knows computers,” this is for you. Managed IT means we handle your day-to-day technology: updates, fixes, help desk support, system monitoring, and more. You get a tech partner who’s always on call — without needing to hire in-house.

Why it matters

You’ve got better things to do than chase tech problems. Let us keep your systems running while you focus on work.

What’s included:

  • 24/7 System Monitoring

  • Help Desk & Remote Support

  • Scheduled Maintenance

  • Device Management (laptops, printers, routers)

  • On-site Tech Visits

  • Proactive Fixes Before Stuff Breaks

This business kept running into downtime and patchwork fixes. Big Mack Tech came in, set up 24/7 monitoring, and now their systems get attention before problems even hit the radar.

Cloud Services

Backups and platforms that just work — no stress, no surprises

Cloud services sound complicated, but the idea is simple: your files, apps, and backups live online, so your team can work from anywhere, and nothing critical gets lost. We set up the tools, migrate your data, and make sure everything syncs smoothly. You won’t have to worry about servers, storage, or whether your files are safe.

Why it matters

Moving to the cloud shouldn’t be complicated. We’ll set it up, back it up, and make it all feel seamless.

What’s included:

  • Microsoft 365 & Google Workspace Setup

  • Cloud Storage & Access

  • Daily Backup Systems

  • Disaster Recovery Solutions

  • Secure Remote Access

  • Cloud Migrations & Maintenance

This team needed their files and tools to work across devices — at home, in the office, and on the go. Big Mack Tech set them up with secure cloud storage, backups, and synced platforms so they could focus on work, not file chaos.

Cybersecurity

Keep your systems safe without turning your team into security experts

We help you stay protected from viruses, phishing, ransomware, and accidental data leaks. That means setting up firewalls, antivirus software, safe remote access, and smarter internet usage. We also help with compliance and security audits if your industry requires it. You don’t need to know the threats — just that we’ve got them handled.

Why it matters

Cyber threats don’t care how small your business is. We protect your data without making life harder.

What’s included:

  • Antivirus (SentinelOne preferred)

  • Firewall & Network Protection

  • Web Filtering (DNSFilter)

  • Security Audits & Risk Assessments

  • Ransomware Protection & Recovery

  • Compliance Support (HIPAA, etc.)

This team didn’t realize their shared Wi-Fi and simple logins were putting sensitive data at risk. Big Mack Tech helped lock things down with secure access, stronger passwords, and a firewall that actually does its job.

IT Consulting

Smarter tech decisions without the sales pitch.

Not sure if it’s time to upgrade your hardware? Need to connect two locations? Wondering what software will actually make life easier? We help businesses plan for growth and avoid expensive mistakes. Think of it like having a trusted advisor in your corner who speaks tech fluently — but doesn’t sell you stuff you don’t need.

Why it matters:

Technology should scale with your business — not slow it down. We’ll help you plan, upgrade, and avoid costly mistakes.

What’s included:

  • New Office Setup

  • Remote Work Strategies

  • Equipment Purchasing

  • Network Design

  • Vendor Management

  • Growth Planning & Budget Forecasting

This firm needed to upgrade their systems but didn’t know where to start. Big Mack Tech sat down with them, mapped out a plan, and helped them invest in the right tools — without overspending or overcomplicating things.

Not sure what you need? Let’s talk.

Most folks don’t know what service they need. They just know something isn’t working. That’s where we come in. You explain what’s going on. We’ll figure out the tech part.

Still Reading? You Must Be the Type That Likes the Full List.

Most people don’t know what they need — and that’s okay. But if you’re the kind who likes to see every screw in the toolbox, here’s the full list of what we offer.

    • Troubleshooting slow, crashing, or non-booting machines

    • Hardware replacement and system upgrades

    • Virus and malware removal

    • Data recovery and backup setup

    • Mac and Windows support

    • Remote and onsite repairs

    • Computer purchasing advice and setup (business and home)

    • Installation and configuration (Microsoft, Apple, Linux)

    • Upgrades and migrations

    • Remote and onsite maintenance

    • Server health monitoring

    • File sharing, printer sharing, email and backup servers

    • Collaboration tools (e.g. SharePoint, remote access)

    • VPNs for multi-location offices

    • Secure remote access for employees

    • Network setup (routers, switches, modems, access points)

    • Wired and wireless network installations

    • Small office to multi-server configurations

    • Secure Wi-Fi setup (for homes and businesses)

    • Connectivity for all devices (computers, phones, printers, etc.)

    • Network performance troubleshooting and upgrades

    • Network security assessments

    • Firewall installation and management

    • Antivirus setup and monitoring (SentinelOne recommended)

    • Web filtering and access control (DNSFilter)

    • VPN setup for secure offsite work

    • Employee security training and policies

    • Security patching and update schedules

    • Fast remote troubleshooting and help desk support

    • Onsite service available in Twin Cities Metro (within 60-mile radius of Anoka, MN)

    • Emergency service and response coordination

    • Support for individuals, teams, and full office systems

    • Microsoft 365 & Google Workspace setup

    • Cloud migration and file access solutions

    • Veeam data backup and recovery

    • Cloud storage integration and maintenance

    • Secure remote worker data protection

    • Daily automated backup systems

    • Ransomware protection and disaster recovery

    • DNS-based content filtering (DNSFilter)

    • Custom whitelists and blacklists

    • Bypass permissions for trusted users

    • Time-based access control

    • Lockdown configurations for secure environments

    • Partnered recovery with Kroll Ontrack

    • Recovery for laptops, servers, RAID, mobile, and virtual systems

    • Secure evaluation and recovery quotes

    • File recovery from deleted, corrupted, or inaccessible sources

    • Clear recovery assessments before you pay